Defense accepts VISA, MasterCard, American Express and Discover cards. Your
card will be charged when you order is packaged for shipment. We only accept
payment is us dollars, no foreign currency.
All orders must have a billing and shipping address located within the
United States. Please accept our apologies but we do not accept PayPal, checks
or money orders.
Defense only allows purchases for “in-stock” items as noted in the item
description window, we do not offer a “backorder” option. You may choose to be
notified when a particular item is back in stock by selecting that option on
the product page.
must contact Kramer Defense (by phone or email) and obtain a return merchandise
authorization (RMA) prior to returning any items. This RMA number must be noted
on the outside of the packaging used to return the item. Packages received
without the RMA visible on the outside of the package will be refused.
Original sales receipt must accompany returns. Returns will only be made to the
We accept returns for exchange or refund 7 calendar days after delivery of the
product. At our sole discretion after 7 calendar days, we will offer an
exchange or store credit only. Items must be in "new, unaltered and unused
condition". Definition of new, unaltered and unused condition is:
- Item must be in “new unused” condition without showing signs of wear or
damage in any way
- Within 7 calendar days of the delivery date (after 7 days no returns are
- Must not be a special order or a custom order
- Refunds or credits will only be made to the original credit card used for
the original purchase.
If an item is received damaged or is incorrectly shipped by us please contact
Customer Support immediately. Items that are defective and shipped from us or
items that you did not order but received from us will qualify for a refund or
Refunds are contingent upon inspection of item(s) once we receive them. There
is a 25% restocking fee for returned items that are not being exchanged and are
not damaged. Again you MUST contact us within 7 days of purchase if you intend
to return ANY item back to our store. Items returned to us AFTER 7 days and
WITHOUT contacting us will NOT be refunded.
Customer is responsible for all shipping costs if seller is not at fault.
Please contact customer service for more information on returning an item.
have 3 days after receipt of the product to inspect it for damage or defects
and contact us to file a claim.
Contact: email us at
Support@kramerdefense.com Subject: “Returns”
Contact: email us at
Support@kramerdefense.com Subject: “Claims”